转自: Crestron Tureblue Answer ID: 5153
原文如下:
How do I recover a 3-series processor?
The 3-Series processor is built with a self-recovery process.
The steps below document how to initiate a self-recovery in the event that communications can no longer be established.
- Press and release the HW-R button.
- Quickly press the SW-R button 5 times, allowing ~ 1 sec between presses.
- Wait 5 to 10 minutes for the self-recovery process to complete.
- Attempt to make a connection to the processor using USB. USB is the only valid connection type.
- Using the Text Console tool check for a prompt. You should receive the standard prompt.
- Load the current 3-series .puf file using the Package Update Tool.
- Repeat if necessary if first attempt does not correct issue.
After following the above steps if you have not received a standard prompt for your processor, contact Technical Support.
If you can establish communication to the Control Processor but are experiencing device control issues
Perform the Steps below if any of the following has happened specifically after a .puf firmware upload to the Control Processor
1) Loss of control for all Cresnet connected Devices
2) Cresnet connected Devices no longer report in Toolbox
3) Loss of control for all Ethernet connected Devices
How to Recover a processor after a failed firmware load:
Note: This Example is written in regard to the CP3N processor but also applies to the Pro3 and AV3 which have IOP FW.
You will need to download the following file, 3-series_recovery.zip which contains (2) files which will be sent to the Control Processor, these (2) files can safely be sent to the CP3N, Pro3 & AV3.
1) Recommended to connect from PC to the front USB port of the Processor using Toolbox. As an alternative an Ethernet connection can also be used.
2) Start by verifying the “state” of the Control Processor.
Using Toolbox, Text Console Tool issue the following command at the CP3N> prompt, “ver -v”
Good Results will look similar to the below.
Note: There is an IOP Version displayed
CP3N>ver -v
CP3N Cntrl Eng [v1.007.0019 (May 15 2013), #0096398C]
Build: 11:05:15 May 15 2013 (1595.19957)
Applications: 1.0.4881.33010
Updater: 1.0.21
Bootloader: 1.17.00
RouterBootVersion: 2
RouterVersion: 1.000.0029
IOPVersion: S3 – IO Processor [v1.1959.00000, #FFFFFFFF] slot:6
If there is no information for the IOP version listed after sending the “ver -v” command, you need to perform the following to recover:
- Extract the following file from the downloaded .zip. “s3-cp3_1.1883.00000.upg” It will be uploaded to the processor in Step 5 below.
Note: This file will be used to restore the processor to basic fundtionality. - Issue the following command “upload slot X fi” using Crestron Toolbox Text Console tool.
- For CP3/CP3N, use slot 6.
- For AV3/PRO3, use slot 9.
- Wait for the Text Console to begin outputting “C” repeatedly.
- Enter “Alt + U” on the keyboard to bring up the file upload search.
- Navigate and select the downloaded file from Step 1; “s3-cp3_1.1883.00000.upg”.
- Wait until the Text Console displays, “Success”.
- Power cycle the Control Processor.
Example output from Text Console:
CP3N>upload slot 6 fi
CCCC
Upload Net Device(id=06,blk=512,mode=4):Starting Uploading device………………………….
Success
8) The following file from the downloaded .zip, s3-cp3_fpga_9.s19 will be uploaded to the processor in Step 12 below.
Note: This file will be used to restore the processor to basic fundtionality.
9) Issue the following Toolbox Text Console command “upload slot 6” to the Control Processor
Note: CP3N>upload slot 6
10) Wait for the Text Console to begin outputting “C” repeatedly
11) Simultaneously enter “Alt” + “U” on the keyboard to bring up the file upload search
12) Navigate and select to upload the downloaded file from Step 8, s3-cp3_fpga_9.s19
13) Wait until the Text Console displays, “Success”
14) Power cycle the Control Processor
Example output from Text Console:
CP3N>upload slot 6
CCCCCCCCCC
Upload Net Device(id=06,blk=512,mode=1):Starting Uploading device………………………………………………………………………….
Success
To verify the IOP firmware is now present
Run the “ver -v” command in Text Console
Example of a good results output in Text Console:
CP3N>ver -v
CP3N Cntrl Eng [v1.007.0019 (May 15 2013), #0096398C]
Build: 11:05:15 May 15 2013 (1595.19957)
Applications: 1.0.4881.33010
Updater: 1.0.21
Bootloader: 1.17.00
RouterBootVersion: 2
RouterVersion: 1.000.0029
IOPVersion: S3 – IO Processor [v1.1883.00000, #FFFFFFFF] slot:6
As the Final Step in the recovery process
Update the Control Processor to the latest released puf file using Toolbox and the Package Update Tool.